SASSA Status Pending

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By Robert James

If you are checking your South African Social Security Agency (SASSA) application and see that your status is “pending,” you might feel confused and worried. This status means that your application is still being processed, and SASSA has not yet made a final decision. It’s a common situation and usually just means that the agency needs more time to review your information. In this guide, we’ll explain what “pending” means, why it happens, and what you can do next.

There is another SASSA status that is declined or failed, you can get solutions for that too.

Why My SASSA Status is Pending?

If your SASSA status is pending, there could be several reasons why your application is still under review. Here are some possible explanations:

Incomplete Application: If your application needs to include important information or documents, SASSA may not be able to process it. Make sure you have filled out all required fields and attached all necessary documents.

Verification of Information: SASSA needs to verify the information you provided to ensure it’s accurate. This can include checking your personal details, income, and other qualifications. Verification can take some time, especially if there are many applications to process.

High Volume of Applications: Sometimes, there are more applications than usual, which can slow down the processing time. During times of crisis or high demand, like the COVID-19 pandemic, many people apply for assistance, leading to delays.

Technical Issues: Occasionally, technical problems within SASSA’s system can cause delays. These issues can affect how quickly applications are reviewed and updated in the system.

Additional Checks Required: In some cases, SASSA may need to perform additional checks on your application. This could be due to discrepancies in your information or the need for further verification of certain details.

Backlog in Processing: A backlog of applications can occur if there is an unexpected increase in the number of applications or if there are staffing shortages. This can lead to delays in processing and updating your application status.

How to Solve SASSA Status Pending?

If your SASSA status is pending, it’s important to stay calm and be patient. Here are some steps you can take while waiting for your application to be approved:

Wait Patiently: Understand that SASSA needs time to process and verify all applications. Delays can be common, especially during high-demand periods.

Check for Updates Regularly: Keep an eye on your application status by regularly checking the SASSA website or app. This way, you’ll know as soon as there are any changes.

Ensure Your Information is Complete: Double-check that all the information you provided in your application is accurate and complete. If you missed anything, provide the necessary details as soon as possible.

Avoid Multiple Applications: Do not submit multiple applications as this can cause further delays. Stick with your original application and wait for it to be processed.

How Long Does it Take for SASSA to Approve SRD Application?

SASSA can take up to 90 days to respond to your SRD (Social Relief of Distress) application status. This time frame allows them to review and verify all the information provided thoroughly. 

During this period, it’s important to be patient and regularly check for any updates on your application. If your status remains pending after 90 days, please contact SASSA for further assistance.

Why Has My SASSA Status Failed Due to Identity Verification Failed?

If your SASSA status has failed due to identity verification, it means that the identity documents you submitted were not able to pass SASSA’s verification process. This can happen for several reasons, such as:

Incorrect or Mismatched Information: The details on your identity documents may not match the information you provided in your application. For example, your name, ID number, or other personal details might have discrepancies.

Invalid or Expired Documents: If your ID documents are expired or not valid, SASSA will not be able to verify your identity.

Poor Quality Copies: If the copies of your identity documents are unclear, blurry, or not properly scanned, SASSA may not be able to read the information correctly.

Documents Not Received: Sometimes, documents may not be received properly by SASSA, especially if there are issues with the submission process.

To resolve this issue and pass the SRD application verification process, you need to provide your original ID documents. Here’s what you can do:

Gather Your Original Documents: Ensure you have your valid, original South African ID card or document.

Submit Clear Copies: If you need to submit copies, make sure they are clear and legible. It’s best to use high-quality scans or copies.

Double-Check Information: Before resubmitting, double-check that all the information matches exactly between your documents and your application.

Resubmit Your Documents: Follow the instructions provided by SASSA for resubmitting your identity documents. This might involve visiting a SASSA office or using their online submission system.

By providing accurate and valid documents, you can help ensure that your identity verification is successful and improve the chances of your SRD application being approved.


What does it mean when my SASSA status is pending?

A pending status indicates that your application is still under review and SASSA has not yet made a final decision. It means that your information is being processed and verified.

How long will my SASSA application remain pending?

SASSA can take up to 90 days to process and respond to your application. It’s important to be patient during this period and regularly check for updates.

Why is my SASSA status still pending after several weeks?

High application volumes, incomplete information, or the need for additional verification can cause delays. Ensure all your information is complete and accurate to avoid further delays.

Can I do anything to speed up the processing of my pending SASSA application?

Double-check that all required documents and information have been submitted correctly. If everything is in order, the best approach is to wait patiently while SASSA completes its review.

What should I do if my SASSA status remains pending after 90 days?

If your status is still pending after 90 days, contact SASSA directly for clarification and assistance. They can provide information on the current status of your application and any next steps you may need to take.

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