With the arrival of the AMD Radeon RX 7900 XTX GPU, many users started to face overheating problems with their GPUs. Especially those who were using this graphics card with overclocking ended up with throttling and overheating. AMD has recently released a statement addressing the thermal issues that have been reported by some users of its Radeon RX 7900 XTX graphics card. In the statement, the company acknowledges the issue and apologizes for any inconvenience it may have caused.
In the meantime, AMD is asking users who are experiencing thermal issues with their Radeon RX 7900 XTX graphics card to contact its support team. The company has set up a dedicated support page on its website where users can report the issue and receive further assistance.
According to AMD, the thermal issues are caused by a small number of graphics cards that may have a manufacturing defect. The company has assured users that it is working on a fix for the issue and will be releasing a software update in the near future.
Some users on Reddit are saying that AMD has also stated that it will be providing a full refund to users’ graphics cards that are found to be defective. The company has assured users that it is committed to providing the highest quality products and excellent customer support.
AMD’s Radeon RX 7900 XTX graphics card has recently come under fire for its tendency to overheat, with some users reporting temperatures of up to 110C. This has caused significant performance issues for many users, leading to frustration and disappointment.
According to reports from users, the overheating issue is causing their graphics cards to slow down or shut off completely, leading to a significant decrease in performance. In some cases, the overheating has even caused permanent damage to the graphics card, rendering it unusable.
AMD has released a statement acknowledging the issue and apologizing for the inconvenience it has caused. Some users have expressed frustration with the fact that AMD did not address the overheating issue sooner, as the Radeon RX 7900 XTX has been on the market for several months. Some users have also reported that the company’s customer support has been slow to respond to their inquiries and requests for assistance.
How to Contact AMD Customer Support?
If you are experiencing heating and throttling issues with an AMD Radeon RX 7900 XTX and need to contact the company’s customer support team, there are several options available to you.
- Visit the AMD website and go to the support page. Here, you will find a variety of resources, including a knowledge base, troubleshooting guides, and a link to the support form.
- Fill out the support form on the AMD website. This will allow you to submit a request for assistance directly to the customer support team. Be sure to provide as much detail as possible about your issue, including your product model and serial number, as well as any error messages or other symptoms you are experiencing.
- Call the AMD customer support hotline. The number for the hotline will vary depending on your location. You can find the appropriate number by visiting the AMD website and selecting your region from the dropdown menu.
- Reach out to AMD on social media. The company has a presence on several social media platforms, including Twitter and Facebook. You can send a message to AMD’s customer support team through these channels, although response times may vary.
